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How bingo101 Handles Your Personal Information

This page tells you exactly what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, or contact our support team.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access your dataClear data retention rulesIndonesia-region data handling
bingo101 How bingo101 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review the data we hold, correct something inaccurate, or ask us to delete your account information, these are the direct channels to use. Each route connects you to our account team, not a general helpdesk — so your privacy request gets handled with the right context from the start.

Team online

Live Chat

Open the live chat icon on any page. Describe your data request and our team will confirm your identity before pulling the relevant account or wallet records.

Email Support

Send a detailed privacy request to our support address. Include your registered email and the specific data point — DANA number, OVO log, GoPay transaction — you want reviewed.

Account Help Centre

Log into your account, head to the Help section, and submit a privacy ticket directly. This route links your request to your existing profile so no extra verification is needed.

HOW WE PROTECT YOU

Our Data Handling and Security Commitments

Knowing your account is secure matters as much as the games and markets we offer. We apply encryption, session controls and wallet verification steps across every part of the platform — from the moment you log in to the moment a GoPay withdrawal clears. Here is what each commitment means in practice.

Account Security

Every login triggers a session token tied to your device. Unusual access from a new device prompts an OTP check before your account wallet or betting history becomes visible.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to see which lobby sections get the most use. You can block non-essential cookies in your browser without losing account access.

Data Retention

Transaction records linked to DANA, OVO, and GoPay deposits are kept for as long as your account is active and for a defined period after closure, in line with applicable local law requirements.

Change or Delete Your Data

You can request a copy of your personal data, ask us to correct inaccurate details, or request account deletion through live chat or the Help Centre ticket form at any time.

Common Questions About Your Data on bingo101

These are the questions we hear most often from account holders in Indonesia about how their personal information is used, stored, and protected. If your question is not covered here, use live chat or the Help Centre ticket form to get a direct answer.

We collect your name, email, contact number, and the e-wallet details you link — DANA, OVO, or GoPay. We also log device and session data to keep your account secure.

We do not sell your data. We may share information with payment processors like DANA or OVO to complete transactions, and with authorities where local law in Indonesia requires it.

Transaction records — including GoPay deposits and OVO withdrawals — are kept while your account is active and for a set period after closure, as required by applicable local regulations.

Yes. Send a request through live chat or the Help Centre ticket form. We will verify your identity first, then provide the account and transaction data we hold under your profile.

Submit an account deletion request via the Help Centre or live chat. We will process it in line with local law — some transaction records may be retained for the legally required period.

Session cookies are needed to keep you logged in. Analytics and preference cookies are optional — you can block them in your browser settings without affecting your account access or wallet functions.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.